Privacy Policy

1. Introduction

TeeTime (“we”, “us”, or “our”) operates a platform that helps you discover and book golf rounds, club events, trainers, caddies, rentals, and related services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

This notice explains how TeeTime processes your personal data. Please read it before creating an account or making a booking.

2. Who we are

TeeTime is a golf booking service based in Kenya. For privacy questions, contact our data protection officer or privacy team at info@teetime.co.ke.

3. Information we collect

Account information

When you register, we collect your name, email address, and password (stored in hashed form). You may also add a phone number and other profile details.

Booking and membership information

When you book a tee time, event, trainer, caddie, rental, or membership, we collect:

• The service, course, event, or trainer you selected
• Date, time, duration, number of players, and any special requests
• Names and phone numbers of participants you provide so we can confirm the booking
• Payment status and booking history

Trainer information

If you register as a trainer, we collect the limited personal data you submit (such as your bio, rates, and availability) so golfers can discover and book you. We do this for the legitimate interest of operating the trainer marketplace.

Payment information

Card and mobile money payments are processed by Paystack. We receive payment confirmation, reference numbers, and status updates. We do not store your full card number or PIN.

Communications

We may send booking confirmations, reminders, and service messages by email or SMS. SMS is sent through our messaging provider. We keep logs needed to deliver and troubleshoot those messages. You can opt out of non-essential notifications by contacting our data protection officer.

Technical information

We collect information needed to run the site securely, such as session cookies, device type, and basic usage data. If you install our progressive web app, your device may also store a local install preference.

4. How we use your information

We use personal information to:

• Create and manage your account
• Process bookings, memberships, and payments
• Share booking details with the relevant golf club, trainer, or service provider so they can fulfil your request
• Send confirmations, tickets, reminders, and important service notices
• Prevent fraud, abuse, and unpaid holds on tee times
• Improve TeeTime and respond to support requests
• Comply with Kenyan law, including tax and record-keeping obligations

5. Legal bases

We process personal data under Kenya’s Data Protection Act, 2019 and, where it applies, the GDPR. The lawful basis depends on the activity:

• Performance of a contract, for bookings and related services
• Consent, for optional communications
• Legitimate interests, including fraud prevention, platform security, abuse prevention, and analytics
• Legal obligations, where the law requires us to process the data

6. How we share information

We do not sell your personal information. We share it only as needed to provide the service:

• Golf clubs, trainers, and other providers — so they can honour your booking
• Payment processors — currently Paystack, to collect payment
• SMS and email providers — to send confirmations and notices
• Service providers who host or support TeeTime under confidentiality obligations
• Regulatory authorities when required by law, a court order, or to protect our rights, users, or partners

7. Cookies and sessions

We use essential cookies and similar technologies to keep you signed in, protect against cross-site request forgery, and operate the platform. These cookies do not track you across other sites, and they do not collect personal data beyond what you provide to use TeeTime. You can disable cookies in your browser, but some features, including login, will not work. We do not use analytics, advertising, or third-party tracking cookies.

8. How long we keep information

We keep account, booking, and payment records for as long as your account is active and for a reasonable period afterwards to handle disputes, refunds, and legal requirements. SMS logs and unpaid booking holds are retained only as long as needed to operate the service. You may ask us to delete your account; we may retain limited records where the law requires it.

9. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections, hashed passwords, and access controls. No online service is completely secure. Please use a strong password and keep it private.

10. Your rights

Subject to the Data Protection Act, 2019, you may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your account or certain data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Be told the legitimate interest relied on for other processing of your data
• Be told if a breach poses a real risk to you

To use these rights, or to raise a complaint, email info@teetime.co.ke from the address on your account. We will respond as soon as we reasonably can. You may also lodge a complaint with the Office of the Data Protection Commissioner in Kenya.

11. Children

TeeTime is intended for adults who can form a binding contract. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. Our data protection officer will notify you of material changes. The “Last updated” date at the top of this page shows when this notice was last revised.

13. Contact

Questions about privacy or this policy should be sent to info@teetime.co.ke. See also our Terms of Service.